State Farm® Insurance Agent Mitchell Smith

"I’m well pleased with the results of dealing with this agent. I also look forward to seeing what she can do for my other insurance needs. I think I might have found a really good one."

"Great Customer Service, And Deanna is awesome, She shares right information at right time,,"

"Laura and Mariel were amazing—professional, friendly, and efficient. Their service exceeded my expectations. Highly recommend!"

"I’ll tell you what, this is the most profound experience I have had EVER shopping for car and home insurance! Lori Mathis and the team that she is a part of is absolutely incredible, professional, knowledgeable, and without hesitation, willing to find the best rate and policy for you! She also knows the value of providing personal interaction and makes you feel like a valued part of her family! You are missing the boat if you don’t call this team of professionals to save you BIG $$, and know that a caring team Of professionals are handling your needs! Reuben Gentry Disabled USA Veteran!"

"I worked with Lori the past week or so. Our vehicle insurance had gotten extremely expensive, but she got me better coverage for MUCH less money!! I'm going to save $100 every month, which I am so excited about! I also own my home, and switched that policy as well. This is when Lori really impressed me. She explained how the policy works, how the structure and personal items will be covered in the event of damage. I feel much more confident in my policy with State Farm. I will spend a little more on this policy, but I am getting more coverage and better coverage."

"Lori with Mitchell Smith was very helpful with my insurance policy with my newer car. She was able to get b an affordable rate. She was professional and friendly. I appreciate the time she spent with me."

"Mitchell and his staff are fantastic. Always helpful, courteous, know what they are doing. I was helped today by Mariel and she helped me with all my issues of the day. Awesome group! Keep it up."

"I have been very pleased with the professionalism and concern of Mitchell Smith. He is very knowledgeable in everything I needed to know. I highly recommend him for all insurance needs."

"I have been a customer of this agency for a few years and they have a very engaging, friendly band knowledgeable team, I would highly recommend recommend them"

"Mariel was the best help today getting me set up with auto pay! She is a pleasure the talk with and her laugh is contagious!"

"The sales rep was very nice and helped me highly recommend"

"Great help after hours getting a new vehicle insured. Thank you!"

"Marquis was an extremely helpful agent and helped me find a great rate on coverage for my home and auto bundle! If you’re looking for a new policy, he is the guy to go with. He is very knowledgeable and was able to help me find the right coverage to meet my needs at a very good price. I am now saving over $120 per month versus my previous coverage."

"Super helpful! Saved me almost $100 👀"

"Mariel was amazing to work with! She made everything super easy and really took the time to break things down so I could understand all my options. She was patient, friendly, and really knew her stuff. I felt totally taken care of from start to finish. If you need someone reliable and easy to work with for insurance, I definitely recommend Mariel. Thanks again for all your help!"

"I had an outstanding experience working with Marquis. He was incredibly helpful, patient, and knowledgeable, making the entire process smooth and stress-free. He took the time to explain all my options clearly, ensuring I understood every detail and found the best coverage for my needs. His professionalism and dedication to customer service truly set him apart. I highly recommend Marquis to anyone looking for a trustworthy and reliable insurance expert. Thank you for your excellent service!"

"Lora was so fast! I asked for her to send some papers to my new lender and she did it in record time and on a Friday. Thanks!"

"Chris Phillips is the BEST agent I have had the pleasure to work with. It is incredible to get professional service AND a hometown, local to do business with. Keep up the great work Chris! Thank you for all your help!"

"Laura is an amazing insurance agent and is always kind and helps me get the best coverage for the best price. 100% recommend!"

"I had the opportunity to work with Deanne. She was professional, and pleasant to work with. She was a lot of help setting up my new policy for home and auto insurance. Thank you Deanne."

"Laura was so cool with me today! She helped me change my policy with my new car I got over the weekend. She even found some discounts for me! I love this office!"

"I had surgery over a month ago before surgery I called and emailed Statefarm to see what I can do with my Health benefits... I was 1st send the incorrect paperwork, this info wasn't told to me till the day before surgery.. I had little to no time to resubmit paperwork I had to wait till 5 days after surgery to submit the correct forms there was a suggestion to submit and itemized receipt but I was told it wasn't mandatory if I didn't have one 14 days past refiling my claim I was asked for an itemized receipt as if it was required now I have contacted billing and signed paperwork allowing statefarm to retrieve what is needed It has now been past 30 days no benefits have been rendered and now there is little to no reply from Statefarm I will be dropping my extra policies given they are not worth the headache to file and have left me in a bad financial situation were I may lose my home or worse June 27 Currently still nothing has come in for my claim benefit. As a customer I have been tossed around the office to people that don't know the whole situation. Creating the perception that I am just an unhappy customer. Lauren customer service is very Incompetent. Mitchell is the main person of the office.I haven't heard a single word from him on this situation. Outside of the automated responses that are given on Google."Sorry for your difficulties." The current agent that is now emailing me on Mitchell's offices behalf, has made it clear everything is my fault. And this agent was clearly kept on the dark about everything actually going on. I have done all the run around , before & after surgery. But, the incorrect info from Laura is on me. I was told I had missed calls. After I sent dates and times of when I can be reach , as statefarm requested to go over why I was dropping majority of my policies. But that's my fault thier office didn't confirm one of the dates I sent , and times, to maybe communicate better. I'm also told the claim I filed for will only pay 250$ for surgery my surgery was 37,000$ so.. ya 250$ sounds fair right? for having to remove a cancerous cells, very painfull healing process. Statefarm is not a "good neighbor" and I am not in "good hands" I hold no value as a human in this life or the next that's Statefarms Stand Update 7/10/2025 I am being told I'm being transfered or dropped by the Michell Smith location due to the "situation" with how my claim has not been handled There is no agent at the Michell Smith location that is willing to own up to thier part of how everything played out I did all the requested running around before and after surgery only to be told again and again whatever I faxed was wrong or they needed more after having agents double check before submitting my information that I had everything needed and still no pay out on my health claim I was dumped onto another agent in the office that doesn't know what's going on or he knows how to treat me like I'm stupid I have been robbed of money from statefarm for policy's that don't pay or apply the coverage they say I am paying for I have been told threats have been received.. I had no clue that a customer saying hey I didn't get the right info and explaining I was told my insurance policies and claims were being taken care of when they aren't are threats ? Wow way to show accountability and growth as a company... The agents that "worked" with me are immoral and thieves Thier #1 priorty is the big commission check #2 when a customer files a claim treat them like they are Incompetent and trash claim false accusations and drop them In response to your last comment.No not every time has communications been open.. I sent a list of date and times as requested from your office to go over.My coverage is that I was dropping Because As a customer I don't believe in paying for services that will not be rendered No confirmation was ever given if those dates and times would work for anyone in your office to discuss with me The policies that they were so concerned about me dropping"

"Their agent Lori was an absolute pleasure to work with. She was very attentive and knowledgeable and found the perfect plan for me. I cannot say enough good things about my experience with her."

"Lori is the best!!!"

"That office is extremely efficient. Lots of needed information to direct me into the best coverage. Deannè made sure to also respect my budget."