State Farm® Insurance Agent Mitchell Smith

"Wow! So impressed with everyone in this office! Thank you for taking time to explain each of my different types of insurance. I had no idea how many different things went into insurance. Big shout out to Laura! She stayed on the phone a long time with me and helped me set up the app! She even remembered my daughter’s name and that she was going to dance camp this summer! Talk about feeling seen and loved!"

"I had surgery over a month ago before surgery I called and emailed Statefarm to see what I can do with my Health benefits... I was 1st send the incorrect paperwork, this info wasn't told to me till the day before surgery.. I had little to no time to resubmit paperwork I had to wait till 5 days after surgery to submit the correct forms there was a suggestion to submit and itemized receipt but I was told it wasn't mandatory if I didn't have one 14 days past refiling my claim I was asked for an itemized receipt as if it was required now I have contacted billing and signed paperwork allowing statefarm to retrieve what is needed It has now been past 30 days no benefits have been rendered and now there is little to no reply from Statefarm I will be dropping my extra policies given they are not worth the headache to file and have left me in a bad financial situation were I may lose my home or worse June 27 Currently still nothing has come in for my claim benefit. As a customer I have been tossed around the office to people that don't know the whole situation. Creating the perception that I am just an unhappy customer. Lauren customer service is very Incompetent. Mitchell is the main person of the office.I haven't heard a single word from him on this situation. Outside of the automated responses that are given on Google."Sorry for your difficulties." The current agent that is now emailing me on Mitchell's offices behalf, has made it clear everything is my fault. And this agent was clearly kept on the dark about everything actually going on. I have done all the run around , before & after surgery. But, the incorrect info from Laura is on me. I was told I had missed calls. After I sent dates and times of when I can be reach , as statefarm requested to go over why I was dropping majority of my policies. But that's my fault thier office didn't confirm one of the dates I sent , and times, to maybe communicate better. I'm also told the claim I filed for will only pay 250$ for surgery my surgery was 37,000$ so.. ya 250$ sounds fair right? for having to remove a cancerous cells, very painfull healing process. Statefarm is not a "good neighbor" and I am not in "good hands" I hold no value as a human in this life or the next that's Statefarms Stand Update 7/10/2025 I am being told I'm being transfered or dropped by the Michell Smith location due to the "situation" with how my claim has not been handled There is no agent at the Michell Smith location that is willing to own up to thier part of how everything played out I did all the requested running around before and after surgery only to be told again and again whatever I faxed was wrong or they needed more after having agents double check before submitting my information that I had everything needed and still no pay out on my health claim I was dumped onto another agent in the office that doesn't know what's going on or he knows how to treat me like I'm stupid I have been robbed of money from statefarm for policy's that don't pay or apply the coverage they say I am paying for I have been told threats have been received.. I had no clue that a customer saying hey I didn't get the right info and explaining I was told my insurance policies and claims were being taken care of when they aren't are threats ? Wow way to show accountability and growth as a company... The agents that "worked" with me are immoral and thieves Thier #1 priorty is the big commission check #2 when a customer files a claim treat them like they are Incompetent and trash claim false accusations and drop them In response to your last comment.No not every time has communications been open.. I sent a list of date and times as requested from your office to go over.My coverage is that I was dropping Because As a customer I don't believe in paying for services that will not be rendered No confirmation was ever given if those dates and times would work for anyone in your office to discuss with me The policies that they were so concerned about me dropping"

"Their agent Lori was an absolute pleasure to work with. She was very attentive and knowledgeable and found the perfect plan for me. I cannot say enough good things about my experience with her."

"Lori is the best!!!"

"That office is extremely efficient. Lots of needed information to direct me into the best coverage. Deannè made sure to also respect my budget."

"Lauren Connick was wonderful by the time she was dedicated her time to help me. I enjoyed the service 🤩🤩🤩🤩"

"May 10th I had surgery in April it is now late June before surgery I called and emailed Statefarm to see what I can do with my Health benefits... I was 1st send the incorrect paperwork, this info wasn't told to me till the day before surgery.. I had little to no time to resubmit paperwork I had to wait till 5 days after surgery to submit the correct forms there was a suggestion to submit and itemized receipt but I was told it wasn't mandatory if I didn't have one 14 days past refiling my claim I was asked for an itemized receipt as if it was required now I have contacted billing and signed paperwork allowing statefarm to retrieve what is needed It has now been past 30 days no benefits have been rendered and now there is little to no reply from Statefarm I will be dropping my extra policies given they are not worth the headache to file and have left me in a bad financial situation were I may lose my home or worse June 27 Currently still nothing has come in for my claim benefit. As a customer I have been tossed around the office to people that don't know the whole situation. Creating the perception that I am just an unhappy customer. Lauren customer service is very Incompetent. Mitchell is the main person of the office.I haven't heard a single word from him on this situation. Outside of the automated responses that are given on Google."Sorry for your difficulties." The current agent that is now emailing me on Mitchell's offices behalf, has made it clear everything is my fault. And this agent was clearly kept on the dark about everything actually going on. I have done all the run around , before & after surgery. But, the incorrect info from Laura is on me. I was told I had missed calls. After I sent dates and times of when I can be reach , as statefarm requested to go over why I was dropping majority of my policies. But that's my fault thier office didn't confirm one of the dates I sent , and times, to maybe communicate better. I'm also told the claim I filed for will only pay 250$ for surgery my surgery was 37,000$ so.. ya 250$ sounds fair right? for having to remove a cancerous cells, very painfull healing process. Statefarm is not a "good neighbor" and I am not in "good hands" I hold no value as a human in this life or the next that's Statefarms Stand Update 7/10/2025 I am being told I'm being transfered or dropped by the Michell Smith location due to the "situation" with how my claim has not been handled There is no agent at the Michell Smith location that is willing to own up to thier part of how everything played out I did all the requested running around before and after surgery only to be told again and again whatever I faxed was wrong or they needed more after having agents double check before submitting my information that I had everything needed and still no pay out on my health claim I was dumped onto another agent in the office that doesn't know what's going on or he knows how to treat me like I'm stupid I have been robbed of money from statefarm for policy's that don't pay or apply the coverage they say I am paying for I have been told threats have been received.. I had no clue that a customer saying hey I didn't get the right info and explaining I was told my insurance policies and claims were being taken care of when they aren't are threats ? Wow way to show accountability and growth as a company... The agents that "worked" with me are immoral and thieves Thier #1 priorty is the big commission check #2 when a customer files a claim treat them like they are Incompetent and trash claim false accusations and drop them"

"Lori Mathis has helped our new business get off the ground running with proper coverage! She’s extremely knowledgeable and sweet! Couldn’t have had a better experience!"

"Very polite and professional. Soft spoken and respectful"

"My experience with Lori Mathis was very nice. I had dreaded looking for new insurance because I was afraid of all the calls that I would get. There were some very pushy people out there but Lori was courteous and professional. She found ways to save me money. She made a stressful situation easy. Thanks Lori."

"They took care of my auto and home owners insurance saving me thousands of dollars with more coverage."

"Outstanding Customer Service from Mirell!"

"Thank you ;)"

"Had a great conversation with Chris! He took the time to explain what each coverage does so I felt assured I was covered."

"Mitchell smith State Farm provides solid coverage and Mariel provided me with great customer service. The sign-up process was easy, and their team is helpful and professional. Rates are fair, though the app could be more user-friendly. Overall, a dependable option."

"Wow! Thank you Laura for all of your help over the last couple of days! You have made understanding homeowners insurance for the first time such an enjoyable experience!"

"Insurance can be overwhelming; however, Laura was patient and thorough! She answered all of my questions and was super helpful."

"I am so very grateful for Mitchell and everyone I have had the pleasure of dealing with in this office. My questions were handled quickly and with care. In a world full of call center insurance places, I feel like I get good old fashion customer service here."

"They truly care about making sure me and my family are protected. Explained everything step by step and made the headache of shopping for insurance super easy. 10/10 service !!"

"Incredibly knowledgeable and took the time to answer questions so I understood everything about my policies."

"This is a great agency with an awesome sales and service team that cares for it’s customers. With Mitchell Smith State Farm you’re more than just another sale. They genuinely care that you are properly protected for your insurance needs!"

"Extremely professional, educational and worthwhile. I now understand how my family is protected. We get life insurance, and our supplemental health insurance here."

"Tyler Godwin and Grant Knight of State Farm are knowledgeable, patient, and truthful which is more than appreciated in the insurance market today. Tyler really helped me with identifying savings while providing the best protection options."

"Lora and Lori have giving me exceptional service."

"I worked with Mark on getting me enrolled and being a first time customer with State Farm with car insurance. He made everything smooth easy to understand and gave me great rates."