Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of deandre copeland

deandre copeland

April 17, 2025

5  out of  5
rating by deandre copeland
"Customer service 1000/10"
We responded:
"Thank you, Deandre, for your fantastic feedback! I'm delighted to know that our customer service exceeded your expectations. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Lori Mathis

Lori Mathis

April 17, 2025

5  out of  5
rating by Lori Mathis
"Laura is absolutely fabulous and will make your day better talking to her. Stellar service"
Profile photo of jose santamaria

jose santamaria

April 15, 2025

5  out of  5
rating by jose santamaria
"Muy satisfecho con su servicio !!!"
We responded:
"¡Gracias, Jose! Estamos muy contentos de saber que estás satisfecho con nuestro servicio. Si necesitas algo más o tienes preguntas en el futuro, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Deborah Williams

Deborah Williams

April 15, 2025

5  out of  5
rating by Deborah Williams
"I continue to be impressed with the staff at State Farm Insurance with Mitchell Smith. Laura at State Farm is AWESOME! Anytime I call with an issue or a question, and she answers the phone, her speaking voice is very pleasant and not rushed. She handles all of my concerns with compassion and understanding. I am always pleased and satisfied that my concerns have been addressed to my satisfaction. She provides great customer service and represents State Farm exceptionally well! Thank you Laura for your professionalism and great customer service! I and my family appreciate being a part of the Mitchell Smith State Farm Family!"
We responded:
"Thank you for the glowing review, Deborah! We are delighted to hear that you and your husband are pleased with our services and felt like part of the family. Providing thorough explanations and exceptional service is our priority. We appreciate your kind words and look forward to assisting you with your insurance needs in the future! Mitchell Smith - State Farm Insurance Agent, Cumming, GA"
Profile photo of Mike Perez

Mike Perez

April 14, 2025

5  out of  5
rating by Mike Perez
"This is a review for Laura. Every time I call she answers very polite and generous. She’s always happy and I believe she always has a smile. I love when I call cause she makes my day. Miss you. Have a blessed day."
We responded:
"Thank you, Mike, for sharing your experience! I'm glad to hear that Laura's positive attitude and kindness have made such a great impression. She truly enjoys helping our customers and making their day brighter. If there's anything you need, feel free to reach out anytime."
Profile photo of Suzi Sheckter

Suzi Sheckter

April 11, 2025

5  out of  5
rating by Suzi Sheckter
"I spoke to Laura today concerning changing the status of a truck we use on the farm to a “farm truck” for insurance purposes. She was so patient and helpful and answers all my questions. Call Laura for all your insurance needs."
We responded:
"Thank you, Suzi, for sharing your experience! I'm happy to hear that Laura was able to assist you with your insurance needs and provide the answers you were looking for. We appreciate your recommendation and are here to help with any future questions or needs you may have!"
Profile photo of Jean Loser

Jean Loser

April 11, 2025

5  out of  5
rating by Jean Loser
"Laura was so nice and helpful today. I had a bunch of questions and she answered them all and was kind. I wish all customer service people were as friendly as Laura"
We responded:
"Thank you, Jean, for sharing your experience! I’m glad to hear that Laura was able to help you with all your questions and provide such friendly service. We truly appreciate your feedback and are here if you need anything down the road."
Profile photo of Donna

Donna

April 9, 2025

5  out of  5
rating by Donna
"Laura in the office is excellent and very helpful!"
We responded:
"Thank you, Donna! I'm happy to hear that Laura was able to assist you so well. If you need any more help, feel free to reach out to our office anytime!"
Profile photo of Theresa Hood

Theresa Hood

April 8, 2025

5  out of  5
rating by Theresa Hood
"Thank you so much to Marquis ! His dedication to me and my personal needs for insurance on my home and car are outstanding. Very knowledgeable and extremely friendly. Thanks Marquis !!!"
We responded:
"Thank you, Theresa, for your wonderful feedback! I'm delighted to hear that Marquis provided you with such outstanding service for your home and car insurance needs. His dedication and knowledge truly make a difference!"
Profile photo of Ethan Kim

Ethan Kim

April 8, 2025

5  out of  5
rating by Ethan Kim
"Very helpful, quick, and efficient, Thank You Marquis!"
We responded:
"Thank you, Ethan! I'm happy to know that Marquis was able to assist you efficiently. We appreciate your feedback!"
Profile photo of Jessica Butler

Jessica Butler

April 5, 2025

5  out of  5
rating by Jessica Butler
"I just want to take the time out to say thank you Marquis, you was truly amazing and helpful me get a good insurance! Thank you for such good customer service!"
We responded:
"Thank you, Jessica! I'm glad to hear that Marquis was able to assist you effectively and provide you with excellent customer service. We appreciate your feedback and are here to help with any future insurance needs you may have."
Profile photo of Mason Ospina

Mason Ospina

April 3, 2025

5  out of  5
rating by Mason Ospina
"Marquis was very helpful, very satisfied with my service!"
We responded:
"Thank you, Mason, for sharing your experience! I'm happy to hear that Marquis was able to assist you effectively. Your satisfaction is important to us. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of CorDai Almond

CorDai Almond

April 3, 2025

5  out of  5
rating by CorDai Almond
"My husband and I had a great experience speaking with Marquis this morning. He explained everything thoroughly and made sure he provided options to help us select the best rate possible. He and my husband even shared a few laughs! Thank you again Marquis, your excellent service is greatly appreciated!"
We responded:
"Thank you, CorDai, for sharing your experience! I'm glad to hear that Marquis was able to provide thorough explanations and options for you and your husband. It's wonderful that he could make the process enjoyable with a few laughs along the way. If you have any more questions or need further assistance, feel free to reach out."
Profile photo of Steven Joseph

Steven Joseph

April 2, 2025

5  out of  5
rating by Steven Joseph
"Spoke with Lori. She was great. Helped me find the right policy and discounts. She was very respectful and nice. Thank you."
We responded:
"Thank you, Steven! I'm happy to hear that Lori was able to assist you in finding the right policy and discounts. Her respectful and kind approach is truly valued. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of geoffrey pekarek

geoffrey pekarek

April 2, 2025

5  out of  5
rating by geoffrey pekarek
"Laura was very helpful, courteous and very diligent in her effort. I wouldn't hesitate to recommend her to anyone who asked."
We responded:
"Thank you, Geoffrey, for sharing your positive experience! I'm happy to hear that Laura provided such helpful and courteous service. Her diligence truly makes a difference. If you have any further questions or need assistance, feel free to reach out."
Profile photo of Drew

Drew

April 2, 2025

5  out of  5
rating by Drew
"I had a lot of questions about what coverage I needed for my car, and Chris was very kind and explained how each of the coverages work. I ended up with better coverage and saved about $400 a year by switching to State Farm. 10/10"
We responded:
"Thank you, Drew! I'm happy to hear that Chris was able to assist you with your questions and help you find better coverage while saving money. It's wonderful to know that you're satisfied with your decision to switch to State Farm. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of KJ

KJ

March 26, 2025

1  out of  5
rating by KJ
"It was not a pleasure working with Marquis. Lied to me about the underwriting, then weeks later, had another rep call me to cancel my insurance."
We responded:
"Keith, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Evan Godfrey

Evan Godfrey

March 21, 2025

5  out of  5
rating by Evan Godfrey
"Let me paint a picture for, been going back and forth for weeks trying to move into a place of my dreams dealing with so much stress. I finally get everything ready to go and an hour before I sign the lease, I found out I need renters insurance. I picked up the phone and called my car insurance company (Mitchell Smith State Farm) and needed this handled IMMEDIATLEY!! When I tell you Laura Connick was so quick, reassuring, made me feel at ease. I have had nothing but the best experience with this office and today Laura just added to that experience of joy. Needless to say I'm going to karakoe tonight after signing my lease because she made it happen :)"
We responded:
"Evan, I'm so happy to hear that Laura was able to assist you swiftly and put your mind at ease during such a crucial moment. It's wonderful to know that our office has consistently provided you with great experiences. Enjoy your karaoke night and congratulations on your new place! If you ever need anything else, feel free to reach out."
Profile photo of Sabrina Hurston

Sabrina Hurston

March 19, 2025

5  out of  5
rating by Sabrina Hurston
"Laura was so polite and professional. Laura help me with my issue less in 1 minute.I really enjoyed my conversation with Laura."
We responded:
"Thank you, Sabrina, for sharing your experience! I'm happy to hear that Laura was able to assist you so efficiently and that you enjoyed your conversation with her. We're here to help, so feel free to reach out anytime you have questions or need assistance."
Profile photo of Cheryl Tubbs

Cheryl Tubbs

March 11, 2025

5  out of  5
rating by Cheryl Tubbs
"Good Customer Service, Friendly and Informative..."
We responded:
"Thank you, Cheryl, for your wonderful feedback! I'm happy to know you found our customer service friendly and informative. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Ayanai Lucci

Ayanai Lucci

March 10, 2025

5  out of  5
rating by Ayanai Lucci
"Great communication, they help me out a lot on coverages and befits"
We responded:
"Thank you, Ayanai, for your wonderful feedback! I'm happy to know that our communication and assistance with your coverages and benefits have been helpful. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Chris Freeman

Chris Freeman

March 6, 2025

5  out of  5
rating by Chris Freeman
"This is a honor to be with state farm Cameron was very helpful and he a good job on a quote for both of my car I was very pleased keep up the good work Cameron."
We responded:
"Hey Chris! Thanks a bunch for your awesome review! I'm so glad Cameron could help you with quotes for both of your autos. We'll definitely keep up the good work! If you need anything else, feel free to reach out anytime. - Mitchell Smith - State Farm Insurance Agent, Cumming, GA"
Profile photo of Kristina Strickland

Kristina Strickland

March 6, 2025

5  out of  5
rating by Kristina Strickland
"I spoke with Laura yesterday regarding my policies. She was the best!!! Laura was the epitome of professional and friendly. She made my experience with State Farm easy and enjoyable. I hope to work with her more in the future. Thank you, Laura, for such exceptional service and support. It is much appreciated!!!!"
We responded:
"Thank you, Kristina, for sharing your experience! I'm delighted to know that Laura provided such exceptional service and made your interaction with us enjoyable. Your appreciation means a lot, and we're excited to continue assisting you with your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime."
Profile photo of Eve Mohney

Eve Mohney

March 4, 2025

5  out of  5
rating by Eve Mohney
"We had the opportunity to work with Tiffany! She was very professional, efficient, and friendly. The process was seamless and she got us an excellent price point. Don’t know why we hadn’t made the switch sooner."
We responded:
"Thank you, Eve, for sharing your experience! I'm delighted to know that Tiffany provided you with professional and friendly service, making the process seamless. It's wonderful to hear you found an excellent price point with us. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of William Bell

William Bell

March 3, 2025

5  out of  5
rating by William Bell
"Mitchell Smith was great on helping me understand my policy thank you Mitchell keep up the good work"
We responded:
"Thank you, William! I'm happy to know that I could assist you in understanding your policy. Your encouragement means a lot, and I'll continue to strive for excellence. If you need further assistance, feel free to reach out anytime."